Our Privacy Policy

Introduction

Fish Riviera Maya (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website (fishrivieramaya.com) or use our services to book private charters in the Riviera Maya, Mexico.

1. Information We Collect

We may collect both personal and non-personal information from you when you interact with our Site or use our services. The information we collect includes:

  •  Personal Information: Includes your name, email address, phone number, and payment information. We collect this information when you make a booking, sign up for our newsletter, or contact us for inquiries.
  •  Non-Personal Information: Information about your device, browser, IP address, and how you use our Site. This data helps us improve the Site’s performance and usability.

2. How We Use Your Information

We use your information to:
  •  Process bookings and payments for charters.
  •  Communicate with you regarding your booking, inquiries, or customer support needs.
  •  Send promotional materials and updates (if you have opted in).
  •  Improve our services, website experience, and functionality.

3. Sharing Your Information

Fish Riviera Maya does not sell or rent your personal information to third parties. We may share your information in the following situations:

  •  Service Providers: We may share your information with third-party providers who assist us in managing reservations, processing payments, or improving our Site.
  •  Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. We use secure servers, SSL encryption, and payment processing partners that comply with industry standards for protecting payment information.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to improve your browsing experience. Cookies help us analyze trends, remember your preferences, and gather aggregate data about Site usage. You can adjust your browser settings to refuse cookies, though some features of the Site may not function properly without them.

6. Third-Party Links

Our Site may contain links to third-party websites. Fish Riviera Maya is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information. If you wish to update your information, opt out of communications, or exercise your privacy rights, please contact us at hello@fishrivieramaya.com.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors under the age of 18. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the revised policy will indicate the date of the latest revision.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Fish Riviera Maya
Email: hello@fishrivieramaya.com
Phone: +1 415 726 9290
Address: Carr. Chetumal - Puerto Juárez Km.269.5, 77733 Puerto Aventuras, Q.R.